Monday-Friday: 9am – 5pm ET
US customers: We ship through UPS and USPS domestically. Shipping is calculated by weight and dimension of the package.
All other countries: Please contact us directly at INFO@CATHAYANA.COM for all international orders. We will quote the most competitive price to ship your order.
A separate invoice will be send by email after you placed your order and prior shipping.
The tracking number associated with your order will be provided. If your order has a specific future ship date, we will do our best to ship on that day.
Buyers are responsible for all shipping costs associated with their orders.
International buyers are also responsible for all additional fees and/or customs fees that may be incurred if their orders are shipped outside of the USA.
In the case of product defects, we accept returns within 7 days of receiving your order. Please contact us regarding any issues with your order. Returns must be approved by us and we will issue you a Return Merchandise Authorization prior to returning.
Availability, prices, and delivery rates are subject to change.